The "Pissed Off " Thread

(27-11-2018 14:06 )kelly1066 Wrote:  

(27-11-2018 11:18 )babelover48 Wrote:  fucking universal Credit phone line trying to make interview appointment for first claim go through so many options and you end up in a fucking queue - plus the music they use does my head in - will someone just answer the bloody phone!!

I was told by someone who works for a certain government dept, that they play this kind of music on purpose, as many people will hang up out of frustration of the endless drone, then they have less claims to have to deal with.

I used to work for the DWP in their Pension Credit department, nearly 15 years ago now and can confirm the intentional playing of muzak down the phone line.