(01-11-2013 01:14 )harri Wrote: (01-11-2013 01:05 )Tintin Wrote: Lori's cam is a back screen tonight again
This is a occurring problem. I can see a "production" member in group chat, obviously no PRODUCTION person actually behind the laptop to see the black screen. I wonder how many tokens they have taken tonight from the black screen again.
You can keep saying to email you for a refund, the principle is to get this fix and provide us the service your saying. I'd rather you get someone to check the laptop for no video/black screen and get it working than keep using the whole "we will refund your credits" saying.
Good night. I look forward to your lame excuses again babestation.
The thing is, I'm offering you all refunds because this isn't a quick fix!
I wish you could all spend one night in the studio to get some understanding of everything going on.
My problem right now is that for years and years, web has not really had an involvement in TV. We've got production heads that have been here since day dot, they know the TV product like the back of their hand. What I'm asking them to do is to maintain something foreign in the studio, while all the while they're also pushing hard to make sales on TV with everything else that goes into that. TV is their focus.
I gave them the Production login so that they could check in now and then to see the feed is working. I noticed last night they seem to have just left it in there. But someone isn't going to be able to watch the feed at all times! If someone is doing that, it means they're not doing something else. There's not someone in the studio dedicated to this. It's something extra for them to do that is going to take time to bed-in.
This is why I offer you refunds. I can't tell them "do this", they say "ok" and everything 100% fine. Also, it wasn't black screening all night, it's such a lottery. So they may check it and it's working, then not go back to it for half hour, in which time it's dropped out.
I can literally do no more than I'm doing to get this to work, so I offer you guys a refund of the credits you've lost while we gradually iron out what these problems are and as the production team get more and more used to the product.
At the moment, it's obviously not working as well as it can, so we're looking at other solutions. One of them is a new way to present it and locate it in the studio, which would make it as easy as possible for the guys to keep tabs on it, or we might just remove it altogether, because if this continues to happen it's just amateurish.
So basically... Yes, it's not quite right. No it's not going to be fixed straight away and the same problems could well happen tonight, so don't be surprised by them. Take my offer of a refund and don't spend your money on it when it's blank. It will hopefully gradually get better.
I'm tempted to just remove it completely from tonight, but the thing is, it's not broken all the time, I want to try and get to the bottom of it and make it work. I want to keep the service because I think it's cool when it's working.
I'm off to hang myself.