TVX MOLE: TVX Subscription Whats the point?

Once again Mr Mole, a question for you:

I think it is time to cancel my subscription to TVX.
Please tell me how to do that as I know it is not a simple as just making a phone call or sending an email.

And please spare me the standard rhetoric about "We have great content online". I didn't sign a contract to watch TVX online. I signed a contract to watch TVX via the Sky platform. And the service that I pay for is one third less than it was before.

Why do you continue to avoid the answer?

I received a prompt reply to my email
which states that my account will be terminated after 30 days

clearly It has not cancelled yet but I can't complain so far