Have anyone other than myself and Doctor John had any problems with Cellcast in being charged for messages twice, had credit taken from your phones for unrequested stuff(pics,texts etc). If so please leave me a message either here or PM me as I hope to get an investigation into Cellcast by Ofcom as their fraud/theft/pilfering from me has gone beyond a joke!!
I have had problems, and so has bigkarluk.
Throw the book at the robbing bastards!
Dude i wish you the best of luck,i've had numerous issues with the Party People website about lack of content despite the claims on tv about 'new content updated daily' there was a period in january when it went nearly 3 weeks without new content and now they just put up the same uploads as the BSDaytime site,i've complained by e-mail numerous times only to get no reply,i only joined the site originally after Hannah told me live on air her pictures were available on the site only to find they weren't.Also with mobile pics they've resent me pics that i already have and when i text back to say i've got this one i get charged for my reply,their reply and a replacement pic.I'm not sure that Ofcom is the right organisation to complain to though,i'm not sure who is.
i had problems calling PG back when Lori was on, kept getting stuck in a loop in the menu and as with BigKarl, texts just seems hit and miss! more miss than hit lately too.
think its PhonePayPlus or something like that, i see it when it scrolls along the bottom in the T&C's.
Best advice for new callers/texters, dont register a name for your phone.
If you do, and cellcast fall out with you, you are fucked!
The only way to sort this is to get a new sim card for your mobile, or phone from a different land line
i think i've had more go thru texting than karl and i guessed that was cos i had registered, not had credit to test it in the last week tho.
They also have this mobile pic scam that has caught me out several times...They send you a text for example,HANNAH " without doubt pic FU2 really shows off my AMAZING boobs " ....you reply Pic Hannah,only to get a different picture,so you then text back saying " i didn't receive FU2 " so they reply " your content will be sent to you shortly " and then you get FU2,you've ended up paying nearly twice as much to get the original picture.
shandyman Wrote:i think i've had more go thru texting than karl and i guessed that was cos i had registered, not had credit to test it in the last week tho.
I can still text and call the clean, daytime number, but that is only because my phone is registered under a different name for that phone number.
if i keep on putting "xxx smc xxx" at the end of my texts, it wont be long before they block that too.
To make a complaint about premium rate phone and sms services you need to contact
phonepayplus as it comes under their regulation. Its in all that small print blurb that scrolls across the bottom of the TV screen.
If it's just a case of them not showing your texts on screen they put a get out clause in the small print. If their charging you for services you haven't asked for or are overcharging then you have a case for complaint.
If you want to complain you will need to note the company providing the phone service. eg. Babestation uses Livelines UK but not all the cellcast channels use them so you will need to check the small print.